Frequently Asked Questions (FAQ)

No. The offer is exclusively for freelancers, self-employed professionals and businesses. Contracts with consumers within the meaning of § 13 of the German Civil Code (BGB) are excluded.

No. Websites are developed from scratch. Pure maintenance, "small tweaks" or further development of existing websites is not provided - especially not WordPress/CMS/plugin projects.

No. Single-page sites are not delivered. A full-featured website with clear structure is developed. That's more professional and makes more sense long-term.

Legal advice is not provided. For legal questions and the review of your specific website, consulting a specialized law firm is recommended. Likewise, no coordination or clarification is conducted on behalf of the client with third-party providers. The scope of services covers website development and the technical integration of external tools, once the necessary prerequisites are in place on the client's side (e.g. tool selection, contract, access credentials, technical specifications). Support and implementation begin only after the contract is signed and after confirming that the desired scope fits within the offered service framework.

No. We do not implement shop systems, online payments, card acceptance or custom shopping-cart flows with payment processing. For pre-orders with on-site pickup and payment, we offer lean form-based solutions that forward the order input by email to your mailbox. True e-commerce projects require a specialized shop or payment solution outside our service scope.

No. We do not store health data, invoice or customer-account histories or comparable special categories of personal data under Art. 9 GDPR on our systems. Forms forward entries via a secure SMTP connection directly to your business mailbox; all further processing takes place in your own infrastructure. For complex specialist applications such as appointment, practice or administration software, we do not build a custom connection and do not configure the specialist software. If the software provides an official widget, iFrame, embed code or stable link, we can prepare that embedding on the website. Contract, costs, approvals and data processing agreement remain directly between you and the respective software or SaaS provider.

Development from scratch including responsive design, clean structure, clear contact method (email/phone), HTTPS/SSL and technical checks before launch. We pay attention to fast loading times, good usability, mobile display, clean page structure and technical signals for search engines and AI systems. This does not replace ongoing SEO support, content strategy or a ranking guarantee. Included are the homepage and up to 4 content subpages in compact format. Imprint and privacy policy are always included and do not count towards the subpage quota. "Compact format" means: each subpage has a clear purpose and typical scope for small businesses. Extensive catalog pages, very large price lists, complex tables or special features are not included and are offered separately.

The Starter Package includes a clear contact method (email/phone). Starter Plus from 899 EUR net additionally includes a contact form with automatic acknowledgement and bilingual DE + EN setup. Beyond that, or commissioned separately with the Starter Package: Server-side input validation, spam protection (honeypot, rate limit), delivery via secure SMTP connection through your business mailbox. The incoming message lands directly in your mailbox; the sender automatically receives an acknowledgement email from the same mailbox. No message content stored on our systems, no file uploads. The initial contact via the form is usually sufficient; the subsequent exchange continues directly by email between you and the sender.

That's possible. The scope reduces accordingly, the Starter Package price remains.

Yes. Additional subpages, content sections or larger extensions are a separate engagement and quoted transparently upfront.

The Starter Package starts at 599 EUR net plus VAT (one-time) and includes a compact business website with homepage, up to 4 content subpages as well as imprint and privacy policy (do not count towards the subpage quota). Starter Plus starts at 899 EUR net and fits when a contact form with automatic confirmation and a bilingual base structure are needed. Larger content, special media, additional languages, visibility work or internal web solutions are classified and quoted separately. All website packages are offered exclusively in combination with ongoing maintenance.

You receive invoices net plus VAT. Website development is carried out in clearly defined sections. After completion of a section, you receive a preview link for review. After approval, we issue the invoice for the completed section. Further expansion stages begin only after the previous invoice has been paid, unless otherwise agreed in writing. Ongoing maintenance is billed annually in advance; the price is stated as a monthly amount and invoiced as an annual amount. Payment is made by bank transfer within the period stated on the invoice. Cash payment and SEPA direct debit are not offered. The website goes live only after all project and maintenance fees due up to that point have been paid.

Maintenance from 59 EUR net plus VAT per month for starter-scope websites, from 69 EUR net for Starter Plus (billed annually in advance for 12 months). Includes hosting and operations, security measures, monitoring, backups and small content updates - usually within 48 hours, including weekends. Every change is prepared with accessibility and technical SEO in mind; we keep project technology aligned with evolving standards. Price and scope depend on complexity and integrations. Maintenance is a mandatory part of the contract with a minimum term of 12 months. Unless cancelled in good time before the end of the current term, care renews for another 12 months under the same conditions. Deviations from annual prepayment are agreed individually before the project starts.

Typical examples: replacing text and images, updating opening hours or contact information, small corrections. New pages, new features or larger rebuilds are not included.

Ongoing maintenance is a mandatory part of the contract. The minimum term is 12 months with annual prepayment. Unless cancelled in good time before the end of the current term, care renews for another 12 months under the same conditions. Deviations from annual prepayment are agreed individually before the project starts.

The professional subject matter comes from the customer. Velvionix can structure existing text, shorten it, make it easier to understand and place it appropriately on the website. New specialist content, legal assessments, medical statements or full editorial support are not part of the Starter Package and are only classified separately based on effort.

Yes. Content can be taken over and prepared appropriately by agreement. Prerequisite: The customer has the rights to texts and images.

Domain and email stay with the customer. The customer is the owner. We provide the DNS values. You make the changes at your provider - we assist via screen sharing on request. Email migration, provider changes and mailbox migration are not part of the package.

External services are booked and paid by the customer directly with the respective software or SaaS provider. Velvionix does not resell these services and does not take over ongoing contracts with third-party providers. If the provider offers an official widget, iFrame, embed code or stable link, the website embedding can be prepared separately based on effort and prior agreement.

The website is set up technically so that privacy requirements can be implemented cleanly - including secure configuration and data minimization within the scope of hosting and implemented features. Legal texts and consent content (e.g. consent dialog and privacy policy) are provided by the customer or their legal advisor. External services such as appointment booking, newsletters, review widgets or specialist software are booked by the customer directly with the respective provider; data protection assessment, approval and responsibility remain with the customer. Velvionix embeds such services only if an official widget, iFrame, embed code or stable link is available.

Operations and hosting run through the Velvionix infrastructure. Details about hosting, sub-processors and data processing are regulated transparently in the contract.

Usually remotely by video conference. You only need a modern browser; no app or plugin installation is required. The customer receives progress updates and gives feedback in short, binding loops.

Typically a few weeks, depending on scope and when content is available. The timeline is clarified in the initial call.

The customer receives the website as a functional, static delivery package (HTML, CSS, JavaScript and media files) and can host this package independently. Not included in the handover are the underlying development project and internal project documentation and processes (e.g. repository, build and deploy configuration, automations/CI/CD and internal documentation).

In the free initial call, the customer's business is learned about and requirements are clarified. Discussed are page scope, desired features or integrations and ongoing maintenance. Based on this, a transparent offer is created. The customer receives a concrete timeline and all information for an informed decision.

A basic website is ready in 2-3 weeks. For additional extensions like blog or multilingual features, 4-6 weeks should be planned. After the initial call, a concrete timeline for the project is created.

Yes. Throughout the entire collaboration, there is a dedicated contact person who knows the project and the customer's business. No ticket systems, no anonymous support teams - just direct, personal communication.

We develop automated checks for websites, portals and web applications via the user interface. The goal is release security: critical flows are automatically checked with every release.

By default, no. Automation runs against stage/QA/UAT. Production is excluded unless explicitly agreed in writing.

Working stage access, stable test accounts, reliable test data and ideally a reset mechanism. Additionally, WAF/rate limits/anti-bot must be configured so automation is not blocked.

Yes. Stable, unique selectors (e.g. data-testid) are mandatory. Without these, we pause and request improvement.

Automated checks of the web application under test via the browser user interface. External systems (e.g. payment, SSO, email) are only included as separately commissioned add-on modules and exclusively with sandbox or test access.

Only via Playwright viewports (responsive breakpoints). No real devices and no emulators beyond what Playwright provides.

In the client's repository. Secrets also remain with the client.

Standard is the Playwright HTML report. In CI it's provided as artifact. Additional integrations only by commission.

"Flaky" means: a test randomly switches between pass and fail even though the system is unchanged. First, a clean separation is made to determine whether the cause lies in the test itself or in environment/test data/rate limits/WAF. If the cause lies in test environment, test data or infrastructure (including WAF/rate limits), the client is responsible for resolving these points.

Acceptance is carried out modularly according to the agreed check scope. For demonstrably incorrect or incomplete checks, two correction loops per module are included. Automated checks are implemented as focused flows - no monolithic flows that cover multiple areas in a single test and create long run times.

Billing is modular according to agreed test scope, net plus VAT. Each module is described before implementation with scope, acceptance criteria and a fixed price. After completion, the module is made available for acceptance. After acceptance, we issue the invoice for the completed module. Further modules begin only after the previous invoice has been paid, unless otherwise agreed in writing. Change requests are offered separately before implementation and only carried out after approval.

Yes - optional but clearly recommended. Depending on the agreement, maintenance includes Playwright and dependency updates (incl. required adjustments to restore functionality within agreed scope), maintenance of CI workflows (e.g. job adjustments, reports/artifacts) and repair and stabilization of existing tests after changes in the web application. Infrastructure, VPN access and setup or operation of self-hosted runners are not included and are provided by the customer's DevOps team. New test cases or new areas must be commissioned separately.

In the free initial call, the objectives, critical user flows (priority 1) and the technical baseline are clarified. This includes in particular stage/QA/UAT, stable test accounts, reliable test data, a reset mechanism and WAF/rate limits. Subsequently, an initial module (test scope) is defined and a transparent offer including acceptance criteria and timeline is created.

The duration depends on the agreed test scope and the stability of the test environment. Before implementation, familiarization with the web application, documentation of the priority 1 flows and clarification of the prerequisites (stage/QA/UAT, stable test accounts, reliable test data, reset mechanism, WAF/rate limits) takes place. Only then can tests be reliably implemented and accepted. A reliable timeline is bindingly established after the initial call and final scope definition.

Yes. Throughout the entire collaboration, there is a dedicated contact person who knows the project and the customer's business. No ticket systems, no anonymous support teams - just direct, personal communication.