Frequently Asked Questions (FAQ)
Answers about pricing, scope, domains, maintenance and collaboration - clearly explained for website development.
Pricing and Contract Model
What does the website cost?
The professional Starter foundation starts at EUR 499 net* as a one-time fee. Additional pages, languages, forms, media and functionality can be added to suit the required project scope.
What does the maintenance include and what does it cost?
Managed hosting and ongoing support start at EUR 39 net* per month. The support scope is aligned with the technical and editorial development of the website.
How is ongoing support billed?
Ongoing support is billed in advance for 12-month periods. Details about the term and continuation are available on the "Website pricing & options" page.
Services and Scope
What does the Starter foundation include?
The Starter foundation includes the homepage and up to four compact subpages. Imprint and privacy policy are also included and do not count toward the subpage quota. The website is built from the ground up with industry-fit, responsive design, a clear structure, contact options by phone and email and an optional messenger link, and is technically checked before launch. Clear content, metadata and technical signals provide a foundation that helps search engines and AI systems interpret services, audiences and contact information more easily; how external systems present that information cannot be guaranteed. Ongoing SEO support and targeted ranking growth as a subscription are not included.
Is a contact form included?
The Starter includes clear contact options by phone and email. A contact form, additional languages and further functionality can be added to suit the project. For the contact form: Server-side input validation, spam protection (honeypot, rate limit), delivery via secure SMTP connection through your business mailbox. The incoming message lands directly in your mailbox; the sender automatically receives an acknowledgement email from the same mailbox. No permanent storage of the message in a Velvionix customer database is intended, no file uploads. The initial contact via the form is usually sufficient; the subsequent exchange continues directly by email between you and the sender.
How flexible is the page scope?
The website scope is set out in writing before the project starts, so the price is fixed. If additional subpages, content sections or larger extensions are wanted later, they are a separate engagement quoted transparently upfront and carried out only after your approval.
Is the website also built bilingually or in additional languages?
Yes. Additional languages can be added to suit the project - individually or together with other extensions such as a contact form, extra pages or visual enhancements. Content updates across languages are kept in sync in ongoing support when multilingual content is part of the project.
All-Inclusive Concept and Scope
Who is Velvionix suitable for?
Velvionix works with businesses, self-employed professionals and freelancers on professional websites and web solutions for their business or professional activities.
Why custom development instead of WordPress or a website builder?
Custom-built websites don't carry the plugin and theme dependencies that regularly cause security gaps and update conflicts on website-builder and CMS platforms, and often add extra load time. The result: leaner code, faster load times and a website that technically fits the business exactly, instead of being adapted to a template system. This approach is also why Velvionix exclusively offers new builds and does not provide maintenance for existing WordPress, CMS or website-builder sites.
Legal questions and coordination with third parties
Legal advice is not provided. For legal questions and the review of your specific website, consulting a specialized law firm is recommended. Likewise, no coordination or clarification is conducted on behalf of the client with third-party providers. The scope of services covers website development and the embedding of external tools via widget, iFrame, embed code or stable link, once the respective provider offers such an integration. The contract and data processing run directly between the customer and the provider. Support and implementation begin only after the contract is signed and after confirming that the desired scope fits within the offered service framework.
How do you handle online shops and payment features?
Velvionix does not build custom shop systems with shopping cart and online payment processing - specialised platforms cover that work. If a specialised system is the better professional fit, we help you choose it, embed it and connect it cleanly to your website. We can embed such systems as separately commissioned extensions via widget, iFrame or button link; the contract and payment processing run directly between you and the provider. When online payment is not required, lean request, pre-order or reservation forms can be scoped separately: the input is sent by email directly to your mailbox, and permanent storage on our systems is not intended. Payment and fulfilment happen outside the website - for example on pickup on site.
Are sensitive or specially protected personal data stored on your systems?
On our systems we do not store health data or comparable data that fall under the special categories of personal data in Article 9 GDPR. Invoice or customer-account histories are also not stored permanently with us. Forms forward entries via a secure SMTP connection directly to your business mailbox; further processing takes place in your own infrastructure or in certified specialist systems. For complex specialist applications such as appointment, practice or administration software, we do not configure the specialist software itself - instead we embed suitable systems via widget, iFrame or link.
Does Velvionix guarantee specific Google rankings or search results?
Reputable providers cannot promise specific Google positions, and that applies to us too. The Starter foundation lays the technical foundation with clean structure, fast loading times and technical signals for search engines and AI systems. Organic visibility stays part of website structure, content and care, not an SEO-agency retainer.
Does Velvionix provide support with Google Ads and Google Business Profile?
Yes, for clients with a live Velvionix website under ongoing care. Access to the private practical guide for Google Business Profile and Google Ads with small budgets is included with care as a client benefit. Personal consultation and conversion measurement are quoted separately. You operate your own Google account, so Velvionix does not need account access. Velvionix does not provide ongoing management of the account or business profile.
Content and Responsibility
Are the texts written?
The customer contributes business knowledge, services, goals and approvals, but does not need finished website copy. Velvionix develops a clear page structure from that input and turns existing notes or copy into more understandable website content. Extensive new specialist content, legal assessments, medical statements or full editorial support are not included in the Starter foundation and are scoped separately.
Can content from an existing website be taken over?
Yes, if the content is still factually accurate. It can be taken over by agreement - existing text, images or service descriptions are often reorganized, shortened or rewritten more clearly in the process so they work better on the new website. Prerequisite: The customer has the rights to texts and images.
Domain, Email and Tools
Who owns the domain and email?
Domain and email stay with the customer, who is and remains the owner. At go-live, we coordinate the necessary DNS values with you and accompany the changes at your provider via screen sharing on request. If you don't yet have a professional email address, we help with selection, setup and basic configuration on your devices. A full email migration, provider change or mailbox migration, however, are not included in this service scope.
Who pays for external tools like appointment booking or newsletter?
External services are booked and paid by the customer directly with the respective software or SaaS provider. Velvionix does not resell these services and does not take over ongoing contracts with third-party providers. If a specialised system is the better professional fit, we help you choose it, embed it and connect it cleanly to your website. If the provider offers an official widget, iFrame, embed code or stable link, the website embedding can be prepared separately based on effort and prior agreement.
Privacy and Security
Is the new website privacy-conscious?
The website is set up technically so that privacy requirements can be implemented cleanly - including secure configuration and data minimization within the scope of hosting and implemented features. Legal texts and consent content (e.g. consent dialog and privacy policy) are provided by the customer or their legal advisor. External services such as appointment booking, newsletters, review widgets or specialist software are booked by the customer directly with the respective provider; data protection assessment, approval and responsibility remain with the customer. Velvionix embeds such services only if an official widget, iFrame, embed code or stable link is available.
Where is the website hosted?
Operations and hosting run through an EU region (Frankfurt, Germany) on professional infrastructure. Details about hosting, sub-processors and data processing are regulated transparently in the contract.
Collaboration and Process
How does the collaboration work?
We work remotely and accept enquiries from Germany, Austria and Switzerland. English-language projects are also possible for businesses, self-employed professionals and freelancers in other EU countries. We prefer to hold meetings by video conference with screen sharing, alternatively by phone or email. This allows us to discuss design, structure, results and agreed technical questions together on screen. We use BigBlueButton - a privacy-focused meeting platform hosted in Europe. You only need a modern browser; no app or plugin installation is required. You will receive a personal invitation link before the appointment. You receive interim updates and provide feedback in short, clearly defined feedback cycles.
How does the initial call work?
In the free initial call, the customer's business is learned about and requirements are clarified. Discussed are page scope, desired features or integrations and ongoing maintenance. Based on this, a transparent offer is created. The customer receives a concrete timeline and all information for an informed decision.
How does a website project run through to go-live?
Five steps lead to go-live: (1) Clarify goals and scope - Review the offer, target audience, content, contact paths, preferences and budget. (2) Define structure and direction - Prepare the pages, key messages and visual direction. (3) Build the website - Bring content, design and technical development together and optimise for mobile devices. (4) Preview and review - Check presentation, links, contact paths and technical quality before approval. (5) Launch and support - Connect the domain, publish the website and take care of ongoing operation.
Is there a dedicated contact person?
Yes. Throughout the entire collaboration, there is a dedicated contact person who knows the project and the customer's business. Instead of ticket systems and anonymous support teams, you get direct, personal communication with someone who knows your project.
What happens to the website when the care service ends?
The customer receives the finished website for independent continued use and can host it themselves going forward. The internal tools and workflows Velvionix used to build the website remain with Velvionix.
* All prices are net. Our services are intended for businesses, self-employed professionals and freelancers acting for business or professional purposes. VAT is charged where legally applicable.